FAQ

When is payment due, and do you take credit cards?

We accept MasterCard and Visa credit cards, as well as cash, cashier’s checks and money orders. To schedule a delivery, we need a deposit to start the booking process, returnable in full if we cannot meet your dates. The balance is due at pickup or destination, in certified funds or cash only. We cannot make exceptions.

How does the whole process work?

Place your order, giving us as much time as you can. Once the order is placed, we will schedule pickup and delivery according to your dates. If we can’t meet your request for dates, we will phone or email you (your preference) and offer you the option of canceling the order at no charge. 24 hours before pickup, your carrier will call you with a pickup time, 3 hour window. When the car is picked up, the carrier will inspect the car with you for any preexisting damages. He will have a copy of an inspection slip when the car is delivered, so you can be sure no damage has occurred. If damage has occurred you note the damage on the inspection report, pay for the vehicle and then file a claim.

If I am buying a used car and have not seen it, do you inspect it?

No, we can not be liable for inspecting your car.

Are there limits to door-to-door delivery?

We will get as close as possible to your door, limited by traffic laws and by physical obstructions such as overhanging trees or low bridges. Don’t forget this is an open car carrier. Cars can get damaged if we try to deliver in tight areas. If we can’t get to the car for pickup, or deliver it exactly where you want, you will have to meet the driver at a safe and convenient spot for both you and the driver. This situation generally occurs only in remote areas.

Are taxes, tolls and gas included in your quote? Are there any “hidden charges”?

Everything is included. THERE ARE NO HIDDEN CHARGES.

How should I prepare my car for transport?

Take out personal belongings and anything not permanently attached to the car, like roof racks, garage door openers, GPS devices and removable spare tire covers. Check the glove compartment, console, door pockets and trunk. Have the car serviced to be sure no fluids are leaking, the battery is charged, it has enough antifreeze, etc. Leave the gas tank less than 1/4 full. You may want to wash the car so we can see, on pickup, any existing damage that may be on the vehicle. (Some people, having experience with less meticulous car transport companies, may want to take photos of the car before and after to show if there is any damage. If you do this, give copies of your “before” photos to the pickup driver so he can compare them to the car.) Have an extra set of keys for the driver. Turn off all alarms. Note the mileage.

What happens if the car is not picked up in time?

We usually ask that you leave the car and keys with someone in case this happens unexpectedly.

How far in advance should I make a reservation?

The more advance notice, the better we can schedule your route. You get the best scheduling if you give us three or four weeks, but we can often schedule with as little as three days notice.

How long will my transport take?

Generally Coast to Coast takes 10 to 14 days, East Coast to Florida, 4 to 7 days, MidAmerica to either Coast, 7 to 10 days

Can I pack things in my vehicle?

No. We are not permitted by law to transport household goods or personal belongings and can be fined up to $10,000 if we do. Household goods and loose personal belongings are also not covered by our insurance.

Do you insure my car while it is in transit?

Absolutely. You’ll have peaceofmind when you ship with Express Auto. Your vehicle(s) will be insured against any intransitdamage caused by carrier negligence or equipment failure. Our car carriers, by law, carry a minimum of $1,000,000 public liability insurance. This insurance is primary; that is, in case of accident it is used before your insurance. You don’t pay a deductible or a copay. In addition, when we use an independent contractor, we require that his insurance agency supplies us with a certificate of insurance naming Express Auto as an additional insured or certificate holder. This certificate comes from the insurance agent’s office. Any insurance deductible is paid by the independent contractor. If there is a damage claim, Express Auto Transport acts as liaison to settle your claim.

Aren’t all car shippers pretty much the same?

Not at all. Express Auto is committed to higher standards in every aspect of your shipping experience. We’re strong believers in full accountability to customers — keeping you informed all the way to your vehicle’s destination.


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